FAQ

 

Cake Information

FLAVOURS

Cake Base: – Chocolate mud cake – White chocolate mud cake – Red velvet.
If you have a special request, dietary requirements or allergies please let us know and we will do our best to cater to this.

Ganache / Filling
– Chocolate
– Chocolate hazelnut
– White chocolate and raspberry
– Caramel
– Oreo
– Chocolate and orange
– White chocolate and orange
– White chocolate and vanilla
– White chocolate and honeycomb
– Cream cheese frosting (compatible with red velvet)


If you have a particular flavour request, please let us know and we will try to make it for you. Please advise us of any dietary requirements or allergies as soon as possible.

Note: we always recommend using a mud cake rather than a sponge cake as it can hold the weight of icing a lot better and the risk of the cake collapsing is significantly minimised. Please note that we can make our cakes from sponge however this is definitely not possible for any fondant covered cakes.

NUTS & ALLERGIES

Please be advised that we take the upmost care when making our cakes and baked goods and display signs advising the consumer if a product contains nuts, soy or gluten/wheat.


At Stylish Cakes Co. there may be traces of nuts, soy or gluten/ wheat products in all of our products.



Orders, Payments, & Cancellations

CAKE ORDERS

We require 3 days notice for all cake orders, please contact us if your order is required earlier.

PAYMENT & DEPOSITS

A 50% deposit is required to secure a booking. The remaining balance is required to be paid prior to delivery or on collection of your cake.

We use Stripe & Paypal as our merchants to process all online transactions. Their platforms are integrated into our site and offer an extra layer of buyer/seller protection, along with the guarantee that your card information remains private & secure. All major cards welcome. Prices shown on our website are all in $AUD. All pages of stylishcakes.com.au, including the payment cart are protected with SSL (Secure Sockets Layer) encryption.

We also accept Cash payments in store, or via Bank Transfer.

CANCELLATIONS

For a full refund please provide us with 10 days notice prior to the delivery or collection date of your cake order.



Delivery Information

DELIVERY AREAS

At Stylish Cakes Co, we can arrange delivery 7 days a week. Please contact us with your request and we will provide you with a quote. Pickup from our store is available and free of charge.

Delivery radius to be confirmed

TRANSPORTATION

To ensure your uniquely hand-crafted cake is maintained during transportation, we highly recommend you follow the instructions listed below:

– Keep the cake box as flat as possible during transportation;
– Keep the boxed cake on the floor or boot of the vehicle;
– Place the cake box on a non-slip mat to ensure it is secure and has limited/no movement;
– Keep the cake and/or cake box out of direct sunlight; and
– In long distance travel during warmer temperatures, use a cooler bag or esky (if applicable) to transport your cakes.

Stylish Cakes Co will not take responsibility for any damage incurred during your own transportation.


Any other questions?

Feel free to Contact Us and our friendly team are happy to answer any queries.